HELP & INFORMATION

Frequently Asked Questions

Find clear answers about Nilor Group accounts, investment performance, deposits, withdrawals, referrals, security and company information.

Minimum deposit: $100Minimum withdrawal: $10Established: 2015
01
GETTING STARTED

General Questions

What is Nilor Group Limited?

Nilor Group Limited is a UK-registered company established in 2015. Its online platform allows eligible users to create an account, deposit funds and participate in professionally managed stock-market investment activities. Investment performance may produce either profits or losses.

Where is Nilor Group Limited registered?

Company: NILOR GROUP LIMITED
Registration number: 09901299
Established: 2015
Registered office: 6-8 Hemming Street, London, England, E1 5BL, United Kingdom.

Where are your offices located?

United Kingdom: 6-8 Hemming Street, London, England, E1 5BL — +44 7874 403143

Germany: Unter den Linden 13/15, 10117 Berlin — (030) 3407 5070

Singapore: 68 Orchard Rd, B1-26 Plaza Singapura, Singapore 238839 — +65 6538 1066

Azerbaijan: 153 Neftchilar Avenue, Nasimi District, Baku — (+994 12) 598 12 95

An office address does not by itself mean every service is regulated or available in that jurisdiction.

Can users from any country create an account?

Users may register from countries supported by the platform. Access may be restricted where services would conflict with applicable laws, sanctions or compliance requirements. Users should confirm that they may legally use the service in their country.

Is there a minimum age requirement?

You must be at least 18 years old or meet the minimum legal age required to enter into a binding financial agreement in your jurisdiction.

02
PERFORMANCE & RISK

Investment Questions

How does the investment service work?

After a verified deposit is credited to your Main Balance, you choose how much to invest. The actively invested amount participates in the company’s stock-market investment activities, and resulting profit or loss is reflected in your account.

Where does Nilor Group invest client funds?

Investment capital is allocated to selected stock-market opportunities according to the company’s strategy, research and risk-management process. Holdings and allocations may change as market conditions change.

How often is profit or loss calculated?

Eligible performance is normally reflected daily when the relevant stock markets are open. Profit or loss is generally not applied on Saturdays, Sundays or applicable exchange and public holidays. Different exchanges may follow different holiday calendars.

What is the average monthly profit?

The stated average monthly performance range is approximately 5% to 9% of the actively invested amount. This is not a guaranteed return. Actual performance may be lower or higher and can include losses. Past or average performance does not guarantee future results.

Is profit guaranteed?

No. Stock-market investment involves risk, and profits cannot be guaranteed. Your investment may generate a profit or a loss. Only invest money you can afford to expose to investment risk.

Can my investment lose money?

Yes. Stock prices may rise or fall. Research, diversification and risk management can help manage certain risks, but cannot eliminate investment risk or guarantee protection from loss.

Which balance receives profit or loss?

Profit or loss is calculated only on funds shown as actively invested. Money remaining in Main Balance or Profit Balance does not receive investment performance unless moved into an eligible active investment.

Does a deposit start earning immediately?

No. The deposit must first be received, verified and credited. You must then place or confirm an investment. Only the actively invested amount is eligible for investment performance.

Can I choose how much of my balance to invest?

Yes, subject to applicable platform limits and account conditions. Funds not actively invested remain in the appropriate available balance and do not earn investment returns.

Why did I not receive profit or loss today?

It may be a weekend, relevant market holiday or market-closure day; you may not have an active investment; your investment may have started after the calculation; or processing may still be underway. Contact support if none applies.

03
FUNDING YOUR ACCOUNT

Deposits

Which deposit methods are available?

UK Bank Transfer for eligible UK users, Singapore Bank Transfer for eligible Singapore users, and Binance for eligible users in supported countries. Availability can depend on country, verification and applicable requirements.

What are the minimum and maximum deposits?

The minimum deposit is $100 and the maximum is $20,000, subject to account verification, payment-method limits and compliance requirements.

How long does a deposit take?

After payment and required proof are received, deposits are normally reviewed and credited within 1–2 hours. Incomplete information, unmatched payments, additional verification, provider delays or processing schedules may take longer.

Do I need to upload proof of payment?

Where requested, upload a clear receipt or transaction screenshot showing the amount, date, reference and recipient details where available. The deposit remains pending until verified.

Can I deposit from another person’s account?

You should use only a bank or payment account held in your own name. Third-party payments may be delayed or rejected and may require additional verification.

Why is my deposit still pending?

The payment may not yet be received, the evidence may be unclear, the sender name may not match, details may be incorrect, verification may be required, or the payment network may be delayed.

Are there deposit fees?

Any applicable platform fee should be displayed before it applies. Banks, Binance or other providers may independently charge transfer or currency-conversion fees.

04
ACCESSING AVAILABLE FUNDS

Withdrawals

Which withdrawal methods are available?

Withdrawal methods generally correspond with UK Bank Transfer, Singapore Bank Transfer and Binance. Availability depends on country, account details, verification and the funding method used.

What is the minimum withdrawal?

The minimum withdrawal amount is $10, subject to applicable fees and payment-method requirements.

How long does a withdrawal take?

Approved requests are normally completed within 3–4 working days. Saturdays, Sundays and UK public holidays are excluded. Banks, payment providers or blockchain networks may require additional time after processing.

Can I request a withdrawal on any day?

Yes. A request may be submitted on any day, but the processing period is calculated in working days and excludes Saturdays, Sundays and UK public holidays.

Can I withdraw both capital and profit?

You may withdraw balances marked available, subject to active-investment conditions, settlement, minimum limits, security checks, fees and compliance review. Active investment funds may need to settle or move to an available balance first.

Why is my withdrawal pending?

Identity, security, balance, transaction, bank or wallet checks may be underway. Fraud-prevention, source-of-funds, compliance or payment processing can also affect timing.

Can I withdraw to another person’s account?

Withdrawals should normally go only to an account held in the registered user’s own name. Third-party withdrawals may be rejected or require additional verification.

Can a withdrawal request be rejected?

A request may be rejected or returned if the available balance is insufficient, details are incorrect, verification is incomplete, the method is unavailable, ownership cannot be confirmed, suspicious activity is detected or processing would violate applicable requirements.

05
REFERRAL PROGRAM

Referral Commission

How does the referral program work?

When an eligible user registers through your referral link, you may receive commission based on eligible profit earned by that referred user, subject to program conditions.

How much referral commission is paid?

The referral commission is 20% of the referred user’s eligible profit. For example, if that user earns $100 in eligible profit, the corresponding referral commission is $20.

Do I receive commission from the user’s deposit?

No. Referral commission is based on eligible profit, not the amount deposited or invested by the referred user.

Is referral income guaranteed?

No. It depends on the referred user generating eligible profit and meeting program conditions. If there is no eligible profit or the investment records a loss, no profit-based commission would normally arise for that period.

Can I create multiple accounts to earn commission?

No. Self-referrals, duplicate accounts, false identities and referral manipulation are prohibited. Commission connected to abusive or fraudulent activity may be cancelled.

06
ACCOUNT PROTECTION

Security and Support

Do I need to verify my identity?

Identity verification may be required before deposits, investments, withdrawals or other activities. You may be asked for identification, proof of address, payment ownership or source-of-funds information.

How is my account protected?

Nilor Group may use authentication, access controls, encrypted communications and monitoring. You should use a strong password, secure your email, keep verification codes private, use trusted devices and report suspected unauthorized access promptly.

Will Nilor Group ask for my password?

Nilor Group should never request your password through an unsolicited email, telephone call or message. Never share passwords, one-time codes or recovery details.

Is the mobile application available?

Yes. Download the Android application only through the official link published on the Nilor Group website. Do not install files received from unofficial websites or messages.

What should I do if I cannot access my account?

Use the official password-recovery process or contact support from your registered email. Support may verify your identity but should never request your password.

07
TRUST & TRANSPARENCY

Company and Performance Information

How can I verify the company registration?

Search the official UK Companies House service for company number 09901299. Company registration confirms the existence of a UK corporate entity; it does not by itself confirm authorization to provide regulated investment services.

Is UK company registration the same as financial authorization?

No. Companies House registration is not the same as authorization by the Financial Conduct Authority or another regulator. Users should independently verify any claimed regulatory permission through the relevant regulator’s official register.

Why does the platform show both profit and loss?

Stock-market performance can move in either direction. Showing profits and losses gives users a more realistic and transparent view of investment performance.

Does the company guarantee the safety of my capital?

No legitimate stock-market investment can guarantee that capital will never decrease. Platform security can protect account information but does not protect investment capital from ordinary market losses.

Are the displayed monthly returns guaranteed?

No. The stated 5%–9% average monthly range is not guaranteed. Actual performance may differ, and users can experience lower returns or losses.

Can I see my transaction and investment history?

The dashboard provides relevant records such as deposit history, investment history, profit and loss updates, withdrawal history, referral commission history and available balances.

How can I contact Nilor Group?

General support: support@nilorgroup.co.uk
Payment enquiries: payments@nilorgroup.co.uk
Telephone: +44 7874 403143

You may also use the official contact or support form.

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